Privacy policy
This page explains what this website collects, where it goes, and what you can ask us to do about it. It is written to describe this site specifically, not websites in general.
Last updated August 12, 2026.
This policy covers www.francisjordan.com and the forms on it. The site is operated by Francis Jordan Hot Tub Company, LLC, an independent Garden Leisure dealer serving the Phoenix valley.
We do not sell your information. We do not rent it, trade it, or hand it to a data broker. We use it to answer you and to arrange your visit.
What the forms collect
There are two forms on this site. One is the in-home visit request. The other is the savings offer that appears in a panel over the page.
Between them, the fields we ask you to fill in are:
- First name and last name
- Phone number
- Email address
- Zip code
- What you are interested in, such as hot tubs or swim spas
- How many people you want to seat
- When you are hoping to be using it
- Anything else you choose to type in the notes box
What the forms send with it
Along with what you type, each submission carries a few technical details. We use these to route your request and to avoid contacting you twice.
The extra details are: whether you checked the text message consent box, the web address of the page you submitted from, the title of that page, a session id generated by your browser, and the date and time you submitted.
The session id is a random string. It is not your name, your account, or anything we can trace to you on another website. Its only job is to link a savings form and a later visit request to the same person, so you do not end up in our records twice.
Where the information goes
Each submission goes to two places, and only two places.
The first is a private Google spreadsheet that our team uses to work leads. It is not public and it is not shared outside the company.
The second is a Slack message that alerts our team that you have submitted. It contains your name, phone, email, zip code, and what you asked about, so someone can call you back quickly.
Google and Slack process this information on our behalf as service providers. Their own terms and privacy policies apply to how they handle it on their systems.
How we use it
We use what you give us to call or email you back, to arrange your in-home visit, and to prepare a written price for you.
If you buy, we use your contact details to keep you posted while your spa is built, to schedule delivery, and to handle service afterward.
We may also use it to send you occasional information about our products or offers. You can tell us to stop at any time and we will.
Text message consent
Both forms include a text message consent checkbox. It is unchecked when the page loads. Nothing gets checked for you.
Consent to receive text messages is optional. It is not required to request a visit, to get a price, or to buy anything from us. You can leave the box unchecked and still use the form normally.
If you do check it, you agree to receive text messages from Francis Jordan Hot Tub Co. at the mobile number you gave us. That can include marketing messages and messages about your order. Message frequency varies. Message and data rates may apply.
To stop receiving text messages, reply STOP to any message we send. That ends the messages. Reply HELP if you need assistance instead.
Whether you consent to texts is stored with your record, so we know what you agreed to and when. Opting out of texts does not opt you out of phone calls or email, and it does not affect anything you have ordered.
Cookies and browser storage
This site does not use advertising cookies and does not run a tracking pixel. It does store two small values in your own browser.
The first is a flag that records that you have already seen the savings panel. It is kept in local storage under the name fj_exit_offer_seen_v1. It exists so the panel appears once and never bothers you again.
The second is the session id described above. It is kept in session storage under the name fj_session_id, and your browser discards it when you close the tab.
Neither value follows you to other websites. You can clear both at any time through your browser settings. If you clear the first one, the savings panel may appear again on your next visit.
How long we keep it
We keep lead records for as long as we are working with you, and for a reasonable period afterward in case you come back to us.
If you buy from us, we keep your details for as long as we need them to honor warranty and service on your spa.
If you ask us to delete your information, we do it, unless we are required to keep a record for tax or legal reasons.
Asking to see or delete your information
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you.
To make a request, use the form on our booking page and write privacy request in the notes box. Give us the name, phone number or email address you originally used, so we can find your record.
We will act on your request and confirm back to you. We will not treat you differently for asking.
Children
This site is meant for adults shopping for a hot tub or swim spa. We do not knowingly collect information from children under 13.
If you believe a child has submitted a form here, contact us and we will remove the record.
Security, and being honest about it
Submissions travel to us over an encrypted connection, and the spreadsheet and Slack workspace that hold them are limited to our own team.
No system is perfect, and we are not going to claim ours is. Please do not send bank details, card numbers or a social security number through a form on this site. We will never ask for them that way.
Changes to this policy
If we change how this site collects or uses information, we will update this page and change the date at the top.
If a change is significant, we will say what changed rather than quietly editing the wording.